Refund policy

At EliteThreadShop, we are committed to providing excellent customer service and a secure shopping experience for customers worldwide.

We accept returns within 30 days of the delivery date, regardless of your location.

Return Conditions

To qualify for a return, products must:

Be unused, unworn, and unwashed
Include all original tags and labels
Be returned in the original packaging
Be free from damage caused by misuse or improper handling

Once your return is received and inspected, we will process either:

A replacement or exchange
A refund for the returned item(s)

Please note:

Failure to return items in their original condition may result in up to 10% being deducted from the refund amount.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The wrong item was shipped
The item arrived damaged or defective
An error occurred due to our fulfillment process

In these situations, EliteThreadShop will cover the reasonable replacement or return shipping costs.

Final Sale Items

Certain products may be considered non-returnable, including:

Clearance or final sale items
Gift cards
Promotional giveaway items
Products specifically marked as non-returnable

If you are unsure whether your item qualifies for return, please contact our customer support team before initiating a return request.

Exchanges & Refunds

If your return is approved:

Exchanges will be processed once the returned item has been received and inspected.
Refunds will be issued to the original payment method used during checkout.
Processing times may vary depending on your payment provider.

Please allow several business days for the refund to appear in your account after approval.

How to Return an Item

Please include:

Original packaging
All attached tags and labels
A note containing:
- Your order number
- Your full name
- Whether you prefer a refund or exchange

Our customer support team will provide return instructions after reviewing your request.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within:

5 business days of delivery for domestic orders
10 business days of delivery for international orders

When contacting us, please provide:

Your order number
Clear photos showing the issue
A brief description of the problem

Our team will review the case and provide an appropriate solution.

International Returns

For international returns, customers should clearly mark the parcel as:

"Returned Goods"

This helps reduce customs delays and avoid unnecessary import duties or fees.

If customs charges occur due to incorrect labeling, the package may be refused and returned to the sender.

Refund Processing

Once your returned item has been received and inspected:

Approved refunds will be processed to the original payment method.
Shipping fees are generally non-refundable unless the return results from our error.
Refund processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: [email protected]

Support Hours

Monday – Saturday

9:00 AM – 7:00 PM (GMT+8)

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